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At Pertemps,
The average salary for:

Customer Experience Adviser
for a Permanent role in
South East is
£24,000

Salary Ranges for this role

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JOB DESCRIPTION

A Customer Experience Adviser is a professional responsible for managing and enhancing the overall customer experience by providing guidance, support, and solutions to customers. This role focuses on ensuring positive interactions and satisfaction throughout the customer journey.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Provide assistance and support to customers, addressing inquiries, concerns, or issues in a timely and effective manner..
  • Engage with customers through various communication channels, including phone calls, emails, live chat, or social media..
  • Resolve customer problems or complaints, employing problem-solving skills and collaboration with relevant departments..
  • Acquire and maintain comprehensive knowledge of products or services to effectively assist customers..
  • Gather feedback from customers to understand their experiences and identify areas for improvement..
  • Educate customers on product features, benefits, and best practices to enhance their overall experience..
  • Contribute to the continuous improvement of processes and procedures to enhance the overall customer journey..
  • Maintain accurate and detailed records of customer interactions, feedback, and resolutions..
  • Collaborate with different departments to address customer needs, provide insights, and contribute to a seamless customer experience..
  • Initiate proactive communication with customers to provide updates, information, or personalized offers..

Salaries from this search have been calculated using current and historical roles, which have been advertised with Pertemps in the last 2 years. Data is updated in real time as jobs are posted, and the search results calculate averages of all job posts that fit the role category.

Salary comparison results are intended as a rough guide only. Actual salaries may vary based on qualifications, experience, location and company type. Salary figures do not include bonuses or benefits.

We do not collect your salary information, this is only used for the page to provide you with enhanced information. Weekly pay is calculated by dividing the annual salary by 48 working weeks.

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